FAQs

These are some of the questions that are asked by our customers. If you have a question that isn't covered here please reach out to us.

Who is a Vegan person?

A Vegan is someone who abstains/completely avoids consuming or using animal-derived foods, products or by-products, such as (but not limited to) meat, dairy, eggs, honey, beeswax, furs, leathers, wool etc.

What are Cruelty-free products?

Cruelty-free products are manufactured or developed by methods that do not involve experimentation or testing on animals.

Who can shop at Greend India?

Greend India is an online vegan marketplace and India’s 1st 100% vegan/cruelty-free/eco-friendly gifting service. By virtue of these characteristics, we have something for everyone out there! We believe in welcoming everybody, no matter what your lifestyle/personal beliefs are!

 

What payment methods do you accept?

We use Razorpay as our secure payment gateway which has the following payment options:

  • Credit and debit cards
  • Net Banking
  • UPI/QR

Is it safe to use my credit card online at the store?

We use a secure third party payment gateway, Razorpay for all customer payments. Our SSL encryption technology keeps all your personal information safe and secure. For any questions on payments made using Razorpay, please visit their FAQs section here

Is my information safe with you?

Our priority is to safeguard your information. Please read our complete privacy policy here

Is it safe to use my credit card online at the store?

We use a secure third party payment gateway, Razorpay for all customer payments. Our SSL encryption technology keeps all your personal information safe and secure. For any questions on payments made using Razorpay, please visit their FAQs section here

What is your return policy?

Please read out complete policy for Returns, Replacements, Cancellations and Refunds here

What is your shipping policy?

  • Greend India currently delivers Pan-India. We charge a shipping fee depending on where you stay in the country (i.e., your pincode)
  • Our products are typically delivered in 5-7 business days (if outside Mumbai). Inside Mumbai, we deliver within 2-3 days. 
  • Products are delivered almost every day of the week. If it is an urgent birthday, or hamper delivery please contact: +91 84518 40347

Read our complete shipping policy here.

How do I know if an item is in stock?

All items are in stock unless ‘SOLD OUT’ is displayed over the product. Please note that even if an item is in the Cart, it could still be bought by another customer before/until your order is completed. If the product you want to buy is out of stock, please email [email protected]/or WhatsApp:+91 84518 40347 to check whether there is a backorder for that item.

Can I ship to multiple addresses?

Yes, of course you can. We would suggest placing separate orders to the different addresses to make seamless deliveries happen

 

Can I change my shipping address after my order has been dispatched?

We are unable to change quantities/items of your order once it has been dispatched. Please ensure you provide the correct shipping address or send us an email to update the address within 24 hours of placing an order. Send an email to [email protected] and we will try to accommodate your request if the order has not been dispatched.

How can I track my order?

Once you place an order, you will receive an email and text confirmation regarding your order placement. You will receive email updates when your order has been dispatched and/or delivered. You can also log into your account on Greend India and track the status of your order anytime.

Do I have to pay GST and other taxes on my order?

All prices of products listed on Greend India are inclusive of GST (Goods and Services Tax) charged by the vendors based on the product categories. Our payment gateway charges a 2% transaction fee at checkout (and this is standard across all retail platforms).

 

I want to list my product and/or collaborate with Greend in promoting Cruelty-free and Vegan products

We can’t wait to have you on board with us! Please drop us an email at [email protected]